At Swoon Learning, LLC, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us through our website and services.

1. Information Collection: When you sign up for our services, we may collect personal information such as your name, email address, phone number, and payment information. We also collect information on your academic and extracurricular background, including your grades and extracurricular involvement, to provide you with personalized support.

2. Use of Information: We use your personal information to provide you with our services, including access to Swoon Front Office®, Swoon Assist (including its transcription features), instructional support, academic coaching, and other educational programming. Your information may be processed through internal AI systems to improve personalization, workflow efficiency, and platform accuracy. We do not sell your information to third parties or use it for advertising purposes.

3. Data Security: We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes using SSL encryption for all data transfers and storing your data on secure servers.

4. Cookies: We use cookies on our website to improve your experience and analyze website traffic. Cookies are small files stored on your computer that allow us to recognize you when you visit our website. You can disable cookies in your web browser settings, but this may affect your ability to use our website.

5. Children’s Privacy: Our services are intended for students age 8 and older, and require verified parental or guardian consent for users under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA) for handling student data. We do not knowingly collect personal information from users under 13 without verifiable consent from a parent or legal guardian.

If you are a California resident, you have the right to request access to, correction of, or deletion of your personal information. You may also opt out of certain data processing practices. These rights can be exercised by contacting us through the details provided below.

California Privacy Rights (CCPA)

As part of our service, we may collect and process audio input using connected devices (such as the Swoon Assist microphone) and integrated software tools. This data may be transcribed in real time and used to support instructional engagement, performance tracking, and platform analytics. Transcribed content is stored securely and is not shared with third parties. No raw audio is retained.

Audio and Transcription Data

1. Changes to Policy: We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the new Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us through our contact page.